Important Information
Welcome to Rich Mercedes.
Below you’ll find important details regarding our policies, terms, and
customer experience. We value transparency and encourage you to review
this information carefully. If you have any questions, please don’t hesitate to contact us.
Terms & Conditions
By accessing or purchasing from Rich Mercedes, you agree to the terms and conditions outlined below. These terms apply to all purchases made through our website.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
Shipping Policy
-
Free standard U.S. shipping on orders over $150 (unless otherwise stated).
-
International shipping rates vary by location and will be calculated at checkout or communicated separately.
Once an order has been shipped, Rich Mercedes is not responsible for delayed, lost, stolen,
or damaged packages. All shipping claims must be filed directly with the carrier
using the provided tracking number. Customers are responsible for customs
duties, taxes, or import fees associated with international shipments.
Order Verification & Cancellations
We reserve the right to:
​
-
Cancel or limit quantities on any order
-
Request additional verification information when necessary
-
Refuse service to anyone violating our policies
Orders suspected of being placed by resellers, distributors, or dealers may be limited or canceled at our discretion. Unauthorized resale of Rich Mercedes products is strictly prohibited.
Returns & Exchanges
At Rich Mercedes, we take pride in the quality and craftsmanship of every piece. If your item isn’t the right fit, eligible returns may be accepted for store credit within 21 days of delivery.
Items must be unworn, unwashed, and returned in original condition with tags attached.
Please note that promotional items, limited releases, discounted items, pre-orders, and signature drops are final sale.
To begin the return process, please contact us at support@richmercedes.com.
For full details regarding eligibility, return shipping, and final sale items, please review our Return & Exchange Policy.
Privacy Policy
Rich Mercedes is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We may collect personal information such as:
​
-
Name
-
Email address
-
Order details
Information is collected when you place an order, subscribe to email updates, or contact us directly.
How We Use Your Information
Your information is used to:
​
-
Process and fulfill orders
-
Communicate order updates and support inquiries
-
Improve and personalize your shopping experience
We do not sell or share personal information with third parties, except as required by law.
Data Protection
We implement industry-standard security measures, including encryption and secure servers, to protect your information from unauthorized access or disclosure.
Cookies
Our website uses cookies to enhance user experience and analyze site performance. Cookies help us understand user preferences and improve functionality. You may disable cookies in your browser settings if you choose.
SMS Communications
If you choose to opt in to receive SMS communications from Rich Mercedes, you agree to receive promotional messages. Message and data rates may apply.
You may opt out at any time by replying STOP. Participation is optional, and your information will never be sold or shared with third parties.
Policy Updates
Rich Mercedes reserves the right to update or modify these policies at any time. Any changes will be reflected on this page and become effective immediately upon posting.
Customer Care
At Rich Mercedes, we are committed to delivering premium craftsmanship, quality garments, and an exceptional customer experience.
If you have any questions regarding your order, shipping, exchanges, or product information, our team is here to assist you.
Please contact us at support@richmercedes.com, and a member of our team will respond as soon as possible.
Contact Us
If you have any questions regarding these policies or your order, please contact us:
Rich Mercedes
New York, NY
📧 support@richmercedes.com
