Important Information
Welcome to Rich Mercedes.
Below you’ll find important details regarding our policies, terms, and
customer experience. We value transparency and encourage you to review
this information carefully. If you have any questions, please don’t hesitate to contact us.
Terms & Conditions
By accessing or purchasing from Rich Mercedes, you agree to the terms and conditions outlined below. These terms apply to all purchases made through our website.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
Shipping Policy
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Free standard U.S. shipping is available on qualifying orders. The minimum purchase requirement may vary by collection, season, or promotion and will be displayed on the website at the time of purchase.
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International shipping rates vary by destination and are calculated at checkout or communicated separately.
Once an order has been shipped, Rich Mercedes is not responsible for delayed, lost, stolen,
or damaged packages. All shipping claims must be filed directly with the carrier
using the provided tracking number. Customers are responsible for customs
duties, taxes, or import fees associated with international shipments.
Order Verification & Cancellations
We reserve the right to:
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Cancel or limit quantities on any order
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Request additional verification information when necessary
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Refuse service to anyone violating our policies
Orders suspected of being placed by resellers, distributors, or dealers may be limited or canceled at our discretion. Unauthorized resale of Rich Mercedes products is strictly prohibited.
Returns & Exchanges
At Rich Mercedes, we want you to feel confident about your purchase. If something isn't the right fit, eligible items may be returned within 21 days of delivery for store credit.
To be eligible for a return, items must be unworn, unwashed, unaltered, and in their original condition with all original tags attached.
Customers are responsible for return shipping costs for standard returns. If you receive an incorrect or defective item, please contact us so we can assist with the return and shipping costs.
Original shipping charges are non-refundable, unless the return is due to an error on our part.
Promotional items, final-sale items, limited releases, discounted items, pre-orders, and signature drops are not eligible for return unless otherwise stated.
To begin a return, please contact support@richmercedes.com with your order number and reason for the return. Once your return is received and approved, store credit will be issued according to our return policy.
Privacy Policy
Rich Mercedes respects your privacy and is committed to protecting the personal information you share with us.
When you visit our website, place an order, sign up for email or SMS communications, or contact us, we may collect information such as your name, email address, phone number, billing and shipping information, order details, and information about how you interact with our website.
We use this information to:
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Process and fulfill orders
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Provide customer support
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Communicate order and account updates
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Improve our website and customer experience
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Send marketing communications when you have chosen to receive them
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Help prevent fraud and protect our business and customers
We may share information with trusted service providers that help us operate our website, process payments, fulfill and ship orders, provide communications, analyze site performance, and deliver other services necessary to operate Rich Mercedes.
We do not sell personal information for money. Personal information is handled in accordance with applicable privacy laws and our service providers' respective privacy practices.
Customers may contact support@richmercedes.com with privacy-related questions or requests.
Cookies
Rich Mercedes uses cookies and similar technologies to help our website function properly, understand how visitors interact with the site, improve performance, and provide a better shopping experience.
Cookies may be used to:
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Keep essential website and shopping features working
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Remember certain preferences
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Understand website traffic and visitor behavior
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Measure site and marketing performance
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Support advertising and marketing where permitted
Some cookies are necessary for the website to function, while others may be optional. Where required, visitors can manage their cookie preferences through the cookie settings available on our website.
Third-party services used by Rich Mercedes may also place or access cookies in accordance with their own privacy policies.
For more information about how we handle personal information, please refer to our Privacy Policy.
That's enough for the policy page without getting excessively technical.
One important thing: since your site uses services such as advertising/analytics, make sure your actual Wix cookie banner/settings match what this policy says. The policy shouldn't say visitors can manage optional cookies if the website doesn't actually provide that functionality.
SMS Communications
By providing your phone number and opting in to receive SMS messages from Rich Mercedes, you agree to receive recurring marketing and promotional text messages, including product updates, offers, and other brand communications.
Message frequency may vary. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchase.
Reply STOP to unsubscribe at any time. Reply HELP for assistance.
Your information will be handled in accordance with our Privacy Policy.
I would also make sure the actual SMS signup form uses disclosure language consistent with this policy, particularly the recurring-message, message/data-rate, STOP/HELP, and consent-not-required-to-purchase language.
If your SMS provider gives you specific required terms, those should take precedence over our wording.
Policy Updates
Rich Mercedes may update these policies from time to time to reflect changes to our business practices, services, or legal requirements.
Any updates will be posted on this page and will become effective when published, unless otherwise stated.
We encourage customers to review this page periodically for the most current information.
Customer Care
At Rich Mercedes, your experience matters before, during, and after your purchase.
Whether you have a question about sizing, a product, shipping, returns, or an existing order, we're here to help.
For assistance, contact us at:
Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.
We aim to respond to all inquiries as soon as possible during normal business days.
We Are Rich Mercedes®
Contact Us
For general questions, order assistance, returns, or other customer service inquiries, please contact:
Rich Mercedes LLC
Email: support@richmercedes.com
Website: richmercedes.com
For questions regarding an existing order, please include your order number in your message.
